Small Business

10 Time Management Tips

Time is a precious commodity, whether you are running a household or running a business. The amount of time we have to complete projects, finish tasks, or carry out plans is just as important as how we utilize our hours in the day. Effective time management can increase productivity, improve performance, and propel you closer to your goals. Incorporate these 10 time management tips so that you use your time wisely in order to be successful in your personal or professional life.

Mike Thiessen10 Time Management Tips
read more

5 keys to building customer relationships

Whether you’ve just launched your business or you’ve been growing your organization for years, building a rapport or connection with your customers is an essential part of company success. Building customer relationships ensures that your customers remain engaged with and loyal to your brand. Here are 5 tips for building strong customer relationships in any industry.

Prioritize communication

The conversations that you have with your clients are essential to understanding your clients’ perspectives. Listen to your customers’ needs and create a two-way dialogue that allows you to get to know your client on a deeper level. Communication starts from the top down. Superiors, executives, and managers must demonstrate communication best practices and ensure that all employees know and abide by communication expectations. Clear communication will make sure that your customer relationships remain steady and continue to grow.

Connect on social media

A big part of communicating with your clients takes place online. Whether it’s Facebook, Instagram, or Twitter, pushing your brand out through social channels is a key factor when it comes to keeping your customers engaged with your brand. Make the experience interactive; ask your following questions and respond to comments. Your customers will feel like they are a part of your brand rather than an outsider looking in. Your online presence is just as important as your products and services, so make sure that your social channels, website, and blog are up-to-date!

Be consistent

A key element of customer relationship management is to be a company that your consumer base can rely on. Consistency in services, product, and brand messaging is an essential component of keeping your customers happy. Don’t just meet their expectations, exceed them by understanding what they value and striving to surpass their expectations every time. Consistency applies to every aspect of what you do; create a meaningful way of measuring whether you are applying consistency to everything you do from internal communication to product offerings.

Request feedback

Place comment cards at your business counter, send out surveys through email, or ask for your client’s opinion during a quarterly review. Inviting the opinions and perspectives of your customers will give you insight into their likes, dislikes, and dreams. The more information that you can gather, the better you will be able to navigate your relationship in the future. Building customer relationships will be successful for your company if you listen to your customers and then take what you hear to an actionable plan.

Utilize CRM software

Customer relationship management software is an efficient and effective way to organize leads and sales when looking to build and grow strategic relationships with potential customers. The ability to turn potential clients into loyal customers improves dramatically with the implementation of a well-designed CRM system that your entire team can utilize. CRM software gives your company a way to measure and manage your relationships with real-time data. Not only can you keep track of opportunities as they move through the sales process, but you can ensure that all relationships are handled in an organized and purposeful manner.

 

Right now, customer relationships are more important than ever. With the digital age impacting the flow of communication, maintaining solid relationships with your following directly affects the success of your business. The effort that your company contributes to building and maintaining relationships will be reflected in the reputation of your business, the numbers at the quarter’s end, and the overall happiness of your new and loyal customers.

Kakkuro Suite5 keys to building customer relationships
read more

10 Benefits of Project Tracking Software

Running a small business is not easy, especially when you’re growing your company and expanding your team. Implementing a project tracking software has a multitude of benefits that not only helps you and your employees remain organized, but it can take your business to the next level, allowing you to succeed against the competition.

Kakkuro Suite10 Benefits of Project Tracking Software
read more

Kakkuro Is Now Connected with Over 750 Business Applications

Kakkuro is excited to announce our new integration and connection with Zapier, which lets us connect you with over 750 of the most commonly used business applications. Salesforce, Quickbooks, MySQL, Infusionsoft, Wunderlist, Smartsheets, Strip, Xero and Hubspot are just some of the common apps that Kakkuro Suite now links with — not to forget our existing integration with GoogleDrive, Microsoft Office and Dropbox.

Check Zapier to browse all applications that are possible to link with. You can view it here.

Mike ThiessenKakkuro Is Now Connected with Over 750 Business Applications
read more

7 Mistakes You’re Making that Cost You Customers

The success of every business hinges on its customers. Are your customers happy? Did you miss any prospective clients? Are you contacting them enough? Will your customers continue coming back? Questions like these flood the minds of business professionals and entrepreneurs on a daily basis. The success of their company rests in the hands of those who interact with it, but a number of common customer mistakes can mean broken relationships and lost leads. Are you making any of these seven mistakes that can cost you customers?

Mike Thiessen7 Mistakes You’re Making that Cost You Customers
read more

Why CRM is Necessary for EVERY Business

By Kelcie McKenney

Customers are the key to success in any business. No matter how brilliant your product is, someone needs to buy it. That’s why maintaining relationships with your clients is so essential, and why Customer Relationship Management (CRM) tools can make the biggest difference. Here are 6 reasons why CRM is necessary for every successful business — including yours.

Mike ThiessenWhy CRM is Necessary for EVERY Business
read more

How Data Visualization Helps Your Business

By Kelcie McKenney

Every company has a wealth of information hidden away in their numbers. Sales figures, customer engagement, inventory counts—they’re all pieces of the bigger picture, powerful insights that can bring to light answers that help your business succeed.

We’ve all heard the saying “a picture is worth a thousand words,” and for business it is just as true. When facts and figures are swimming in spreadsheets or disconnected across a number of platforms, insights are lost in the process of trying to find them. The brain doesn’t work just looking at a table of numbers, instead it needs visualized graphs and charts, with patterns and trends floating directly to the surface.

Data visualization can turn any business into an informed success, and all you need is a way to understand the information you already have.

Mike ThiessenHow Data Visualization Helps Your Business
read more

8 Essential Strategies Every Startup Needs

By Kelcie McKenney

Starting a business can be daunting, but it only takes a few steps to get ahead of the game and on the right track towards success. Here are eight essentials every startup needs in our competitive business environment.

1. Research your market

You might have an idea for something amazing in your head, but that doesn’t guarantee people will buy it. Without full knowledge of your market, you can’t detect or understand what your potential customers actually want or need. Proper and extensive market research is necessary, and the first step towards understanding whether your idea can become a reality. Start by finding out what other products already exist and come up with a way to make your product different.

Mike Thiessen8 Essential Strategies Every Startup Needs
read more

Top 7 Reasons Small Businesses Fail

By Kelcie McKenney

80% of small businesses fail in the first 18 months, according to Bloomberg. That’s a lot of new businesses, and in our economy, nurturing those companies is a must. So why are so many businesses struggling in their early stages? We’ve pulled together seven of the biggest reasons small businesses fail in those early months.

1. Not understanding accounting

As a small business it’s difficult to wrap your head around accounting, especially if you aren’t an accountant and don’t have one on staff. Managing your money is the first step when it comes to the success of your business, but you can’t manage what you can’t measure. One of the biggest mistakes small businesses make is not having a full understanding of their numbers. If a business is just starting out, hiring an accountant can be expensive. But, tools do exist that can give you the information you need without paying someone full-time.

Mike ThiessenTop 7 Reasons Small Businesses Fail
read more