Business Tips

The importance of team building

Taking your employees away from their desks for a day may seem unthinkable, as you imagine the valuable hours that they’ll never get back to complete a project or work with a client. Although it might be hard to swallow at first, putting resources into team building activities is important for all sizes and structures of companies. A day of team building can enhance performance, improve connections, and can strongly affect your company culture in a positive way. Here are four reasons why team building should be integrated into your schedule this quarter.

Facilitates communication

When planning your team building itinerary, don’t stick your employees in individual activities for the day. Ideally, find activities that create dynamic discussions and creative conversations that can be used for practicing communication. There are probably a variety of communication styles at your workplace, even if they don’t stick out. Are your employees used to communicating through a collaboration software? While collaboration software is key for project management, organization, and working together, it’s essential to ensure that efficient and effective communication is happening in your office outside of messaging systems and online software. Try an activity where your employees are learning something new that they’ll need to talk about; this can help bridge the gap between a variety of roles and give your employees an opportunity to communicate with their colleagues.

Improves relationships

Relationships between your employees are not formed by sitting in the same room for 40 hours a week typing on their computers. While collaborating and working together can form a rapport between colleagues, trust and bonds are formed by interacting in meaningful ways outside of work-related conversations. Networking, socializing, and getting to know each other during a day of team building can allow your employees to see others in a different light and begin to understand their fellow employees’ strengths, weaknesses, hidden skills, and interests. Gathering more information about their co-workers can help them utilize these connections down the road when they need help with a project or a second opinion. They will feel more comfortable reaching out to others when they’ve already found commonalities or know a bit more about who they’re contacting.

Promotes creativity

Whether your company is a marketing agency or financial firm, creativity is essential for all industries, though some might use it more than others. Creativity can be applied to just about anything; designing art, finding solutions, thinking out-of-the-box, and solving problems all require creativity. Exposing your employees to new experiences outside of the office (or at least outside of their cubicle) will provide a way to stimulate their brains so that they return to work with a new mindset and a refreshed headspace. Get your employees out of their normal routine, shake things up, and find activities that will ignite creativity. Spending time together can spark fresh ideas, help expand their imagination, and give them a dedicated time to bounce ideas off of other employees in their circle or colleagues in a completely different field.

Improves problem solving

While many individuals find it easy to work by themselves and take direction from superiors, they find it challenging to collaborate with a team to solve problems or create solutions. Through team building, you can give your employees the opportunity to work together to solve non-work-related problems that can help prepare them for real-life situations that pop up in their current role at your company. Find an activity that requires your employees to work toward a common goal or use their creativity to come up with an out-of-the-box solution. Push their boundaries and assemble teams before you head into the activity. Create teams of individuals that don’t normally work together or who don’t always cross paths. It will add an extra layer of difficulty figuring out how to communicate and how to come together as an efficient and effective team.

When you mention a team building day to your group of employees, you might hear some groans in the room, but that’s only because those individuals have experienced a team building day that they felt was a waste of their time. A thoughtful and well-designed day that focuses on team building will facilitate long-term growth for your employees and your company. Reflect on their strengths and weaknesses and find team building activities that they will not only enjoy, but that they will find beneficial. Targeting team building is a worthwhile investment that will help your employees succeed and will take your business to the next level.

Kakkuro SuiteThe importance of team building
read more

10 Time Management Tips

Time is a precious commodity, whether you are running a household or running a business. The amount of time we have to complete projects, finish tasks, or carry out plans is just as important as how we utilize our hours in the day. Effective time management can increase productivity, improve performance, and propel you closer to your goals. Incorporate these 10 time management tips so that you use your time wisely in order to be successful in your personal or professional life.

Mike Thiessen10 Time Management Tips
read more

5 keys to building customer relationships

Whether you’ve just launched your business or you’ve been growing your organization for years, building a rapport or connection with your customers is an essential part of company success. Building customer relationships ensures that your customers remain engaged with and loyal to your brand. Here are 5 tips for building strong customer relationships in any industry.

Prioritize communication

The conversations that you have with your clients are essential to understanding your clients’ perspectives. Listen to your customers’ needs and create a two-way dialogue that allows you to get to know your client on a deeper level. Communication starts from the top down. Superiors, executives, and managers must demonstrate communication best practices and ensure that all employees know and abide by communication expectations. Clear communication will make sure that your customer relationships remain steady and continue to grow.

Connect on social media

A big part of communicating with your clients takes place online. Whether it’s Facebook, Instagram, or Twitter, pushing your brand out through social channels is a key factor when it comes to keeping your customers engaged with your brand. Make the experience interactive; ask your following questions and respond to comments. Your customers will feel like they are a part of your brand rather than an outsider looking in. Your online presence is just as important as your products and services, so make sure that your social channels, website, and blog are up-to-date!

Be consistent

A key element of customer relationship management is to be a company that your consumer base can rely on. Consistency in services, product, and brand messaging is an essential component of keeping your customers happy. Don’t just meet their expectations, exceed them by understanding what they value and striving to surpass their expectations every time. Consistency applies to every aspect of what you do; create a meaningful way of measuring whether you are applying consistency to everything you do from internal communication to product offerings.

Request feedback

Place comment cards at your business counter, send out surveys through email, or ask for your client’s opinion during a quarterly review. Inviting the opinions and perspectives of your customers will give you insight into their likes, dislikes, and dreams. The more information that you can gather, the better you will be able to navigate your relationship in the future. Building customer relationships will be successful for your company if you listen to your customers and then take what you hear to an actionable plan.

Utilize CRM software

Customer relationship management software is an efficient and effective way to organize leads and sales when looking to build and grow strategic relationships with potential customers. The ability to turn potential clients into loyal customers improves dramatically with the implementation of a well-designed CRM system that your entire team can utilize. CRM software gives your company a way to measure and manage your relationships with real-time data. Not only can you keep track of opportunities as they move through the sales process, but you can ensure that all relationships are handled in an organized and purposeful manner.


Right now, customer relationships are more important than ever. With the digital age impacting the flow of communication, maintaining solid relationships with your following directly affects the success of your business. The effort that your company contributes to building and maintaining relationships will be reflected in the reputation of your business, the numbers at the quarter’s end, and the overall happiness of your new and loyal customers.

Kakkuro Suite5 keys to building customer relationships
read more

10 Benefits of Project Tracking Software

Running a small business is not easy, especially when you’re growing your company and expanding your team. Implementing a project tracking software has a multitude of benefits that not only helps you and your employees remain organized, but it can take your business to the next level, allowing you to succeed against the competition.

Kakkuro Suite10 Benefits of Project Tracking Software
read more

Sales Action Plans Can Transform Your Business

Managing customer relationships can be daunting, to say the least. A CRM can make it easier. But, it takes more than just refined customer organization to stay on top of your sales goals. That’s where action plans come in.

Sales action plans are the crux of every good sales strategy. It’s all about turning your long-term sales goals into a plan, one that is mapped out clearly with every step ready to be checked off. With a CRM that supports sales action plans, you can organize every step of your sales process by scheduling tasks — so no contact falls through the cracks.

Mike ThiessenSales Action Plans Can Transform Your Business
read more

Why are CRM’s important?

Time is the killer of all deals. How often does it feel like you have just spoken with someone within the past few days, and in reality it has been weeks, a month or more? In our busy work life, you begin to realize the mind has a way of playing funny tricks on you and your memory. This is doubly true to a busy salesperson. Salespeople are constantly juggling new leads, customer relationships, active projects and life in general.

With that in mind, if that busy salesperson doesn’t act on a new lead or an insight new information about your prospect the lead or opportunity loses the strength of being actionable. By not acting in a timely manner, the opportunity to change the course of a business outcome can pass or be diminished greatly.

Mike ThiessenWhy are CRM’s important?
read more

How to Turn Your Customer Goals into Reality

When it comes to converting prospects and leads into customers, as little as 22% of businesses are satisfied with their current conversions rates, according to Econsultancy. Entrepreneurs and business leaders alike have big goals when it comes to expanding their network of customers, but how do you make those goals a reality? Start by reading these six tips on how to turn potential clients into loyal customers and make your customer relationship dreams come true.

Mike ThiessenHow to Turn Your Customer Goals into Reality
read more